Moggill Road Family Practice opened on the 5th October 2020, providing quality, comprehensive and timely care to the local community.
Our practice provides 5 days a week access to your doctor. We believe that having your own doctor is important to your health and where possible, we try to maintain this important interaction.
If you would like to schedule an appointment, please contact us on (07) 3518 3020. Alternatively, you can book online at any time using the "Book Now" tab. You can also keep up to date on what is happening in our practice via our Facebook Page.
Our standard appointments last for 10 minutes. If you think you need more time with your doctor please advise the reception staff of this. You can learn more about what qualifies as a long appointment by clicking here. We will always ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority, if this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Appointments are held aside for urgent consultations and sick children. We are always happy to accommodate walk-ins where possible.
We love to receive feedback on our performance and on how we could do things better to assist and meet the needs of our patients. Please ask our friendly receptionists for a feedback form.
Your Personal Information
All new patients are required to complete a registration form prior to their consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact please bring this to the attention of our reception staff on your next visit.
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help.
Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.
We do ask that if for any reason you are unable to attend your appointment that you notify us as soon as possible to allow others the opportunity for an appointment with their doctor. In some cases we may charge a fee for cancelled appointments.
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Repeat Prescriptions, Certificates or Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend an appointment with your doctor (or if your usual doctor is not available, one of our other doctors) in order to receive repeat prescriptions, medical certificates, or referral letters.
Results and Reminders
All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor is required to see you urgently.
Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.
We have a reminder system in place for cervical screening, immunisations, care plan review, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.
Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. Bookings can only be made online or via telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
You can contact the practice by calling us during surgery hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.
Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist, however, should this query not be resolved, you will need to arrange a subsequent consultation with your doctor.
Should a general message be conveyed from reception to a doctor on your behalf that is requiring a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life threatening or serious, you will be triaged by our nurse. All other issues will be triaged accordingly by our receptionist or nurse. For all medical emergencies, please dial 000.
Transfer of Health Records
Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents.
Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for deaf patients.
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.